Ubisoft delisted The Crew in late 2023 and told Video Games Chronicle it would decommission the game on March 31 2024 because of server infrastructure and licensing constraints. The game stayed playable until that date; after it, servers went offline and always-online solo play died with them.

In April 2024, Eurogamer reported that Ubisoft had started removing The Crew from owners' libraries. IGN argued that delisting a licensed racer is one decision and making purchased copies unplayable is another. The case became a reference point for the Stop Killing Games campaign and later consumer-rights coverage.